埃森哲2025年自动化AI报告
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Technology Vision 2025
AI: A Declaration
of Autonomy
Is trust the limit of
AI’s limitless possibilities?
Technology Vision 2025 | AI: A Declaration of Autonomy 2
We believe we can. We see this new age of
technology as an opportunity to inject trust in
AI in a systematic manner so that businesses
and people can realize its incredible reinvention
potential. Together, we can prepare now for
a bold future when AI is autonomous and helps
us achieve more together.
AI: A Declaration
of Autonomy
Is trust the limit of AI's
limitless possibilities?
Welcome to our Technology Vision for 2025. This
25th edition of our annual technology trends report
arrives at a watershed moment for technology and
humanity. As more and more leaders embrace the
need to continuously reinvent using tech, data
and AI, they, now more than ever, need a deep
understanding of AI. Why? Because the rate of AI’s
technology diffusion is unprecedented and the
pace is only increasing—creating new opportunities
for reinvention across the enterprise—including
new ways of achieving efciencies, operating
the core of businesses, new business models
and new ways of engaging with customers.
We view AI as the new digital because, like digital,
it is both a technology and a new way of working.
We believe it will be used in every part of the
enterprise and it will have a network effect on
everything and everyone involved. Its impact
is already real, and as companies continue to
scale AI—and use generative AI as a catalyst for
reinvention—it will solve new problems, create
new inventions, change how we work and live,
and transform industries and governments.
Accenture research shows that only 36% of
executives say their organizations have scaled
gen AI solutions, and just 13% report achieving
signicant enterprise-level impact. We are
actively equipping them to do it faster and more
safely as we see 2025 as the year of scaled AI.
This year’s Technology Vision explores a future
when AI transitions from being an automation
enabler to acting autonomously on behalf of
people--equipping them with the capability to
perform new tasks and perform others better than
ever. Consider the possibilities and opportunities to
reinvent as AI nds its way into new and unfamiliar
territories. To truly understand and take advantage
of this potential, enterprises will be creating their
own, unique AI cognitive digital brains that will
completely reshape the role technology plays
across their enterprise and with their people. This
will dramatically upend how enterprise tech systems
are designed, used and operated; act as a brand
ambassador; and inhabit in the physical world by
powering robotic bodies. And when AI is spread
across an organization, it enables people and AI to
bring out the best in each other.
Leaders are aware of the challenges to creating
this future, which include high up-front
investments in their core technologies, data
centricity and quality, and talent and new skills.
And chief among these challenges is trust.
Our research nds that 77% of executives believe
unlocking the true benets of AI will only be
possible when it’s built on a foundation of trust.
Leaders must build trust in digital systems and
the AI models, with customers and the workforce
by ensuring accuracy, predictability, consistency
and traceability over and above the responsible
use of AI. People’s trust in AI that it will perform as
expected and justly—beyond any technical aspect—
is an essential component that we must get right.
Foreword
Julie Sweet
Chair and CEO
Karthik Narain
Group Chief Executive
of Technology and CTO